Be Prepared!

Are you prepared if you have computer problems? If your Internet connection is down? Plan ahead for upcoming tasks and due dates in case any unexpected problems accessing course materials occur.

Contact Our Support Staff

You can complete the form below, or call (206) 221-1393 or (206) 543-0898 for TTY.

Our support hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. PT (Pacific Time) except for these UW holidays. We extend weekday support hours during the first 2 weeks of each quarter until 10:00 p.m. PT, and offer Saturday support the Saturday before the start of the quarter and the first Saturday of the quarter, from 10:00 a.m. to 7:00 p.m PT.

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Technical Help

Canvas Tips & Tricks

Canvas Orientation for Students

Connect Meeting Student Guide

UW Online Dashboard

Use this Dashboard to see Current Status of our systems and our Twitter feed, and Test Your Tech to ensure you have the best experience.

Using MediaAMP at the University of Washington

Using Mediasite at the University of Washington

Course Access

Can't access online course materials? See if any of these apply:

  • Recent registration?
    It can take a full business day for your enrollment to be sent to all systems..
  • Registration hold?
    A registration hold prevents your enrollment in the online course.
  • Is your course available?
    Access to your online course begins 7 days before the course start date unless otherwise specified.

Online Student Resources


Online Learning Success

Individual Start Courses

Individual Start Course Examinations

Individual Start Course Incompletes

UW Resources

Disability Resources for Students

UW Library Services (PCE)

UW Library Subject Guides